Growth Engineering’s Head of Customer Excellence in finals of Customer Experience Awards
Richard Culpin, Head of Customer Excellence at Growth Engineering, has been announced as a finalist in the Professional of the Year category in the Customer Experience Awards 2015
The UK Customer Experience Awards, part of Awards International, was created to recognise and reward outstanding achievement in customer experience across a variety of industries and disciplines, showcasing the organisations and talented teams within them.
Richard Culpin has spearheaded numerous campaigns and initiatives within Growth Engineering, an award-winning Learning Technologies company boasting the world's #1 Learning Management System, and has delivered outstanding service to the company’s clients. His achievements are now being recognised within the CX Awards’ “Professional of the Year” category for 2015.
Richard is one of five individuals in the finals of the category and stands among professionals in such well-known organisations as Barclays and Direct Line. The award is given to people who respond to a particular problem or opportunity and have a big impact on the business – something Richard has achieved within Growth Engineering, having come up with numerous initiatives over the three years he has worked at the company.
Juliette Denny, Managing Director of Growth Engineering, said: “Rich is an essential part of what keeps Growth Engineering growing and succeeding. I’ve handed him enormous responsibilities, but I always know I’ve placed them in good hands.
"Rich's initiatives have been integral to Growth Engineering delivering an online learning experience that learners love. I’m delighted that he has reached the finals of the Customer Experience Awards – his achievements deserve to be recognised."
Juliette’s praise is backed up by customers:
- Estelle Shepherd, Global Head of People at Hall & Partners: “We’ve been a classic ‘pain in the ass’ client … Rich is endlessly patient. He makes me feel he’s glad to hear from us and turns around every request within hours. He has my heartfelt gratitude and respect – when we launch it will be thanks, in no small measure, to Richard.”
- Monique Griggley, Marketing Manager at Tech Data Corporation: “Richard has an unmatched can-do attitude … His knowledge and passion shine throughout his work so his customers become motivated and quickly adapt to the platform. I look forward to working with Richard in future.”
In addition to extensive recognition from customers, Richard has also been recognised by industry experts. Craig Weiss, CEO of E-Learning 24/7, highlighted Growth Engineering’s ‘extraordinary’ service and support as one of the reasons the company’s product, the Academy Learning Management System, was ranked #1 in the world for 2015.
Neil Copping, Managing Director of Awards International, said: “The quality of entries has been impressive. It’s inspirational to see so many organisations taking CX seriously and using it to deliver great business results. I would like to congratulate all the Finalists and look forward to celebrating and rewarded their success at the Awards ceremony.”
The winners of the Customer Experience Awards will be announced at a prestigious Awards ceremony on Friday 25th September 2015 at the Park Plaza, Westminster Bridge. Places can be booked via the awards website here.
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More about the Academy LMS is available from the office on +44 1753 840 331, via the website at www.growthengineering.co.uk or by email to [email protected]. A demonstration is also available by request.
About Awards International
Awards International is dedicated to running successful awards programmes including: The UK Customer Experience Awards, The UK Digital Experience Awards and the UK Employee Experience Awards in addition to supporting in the delivery of the CIM’s Marketing Excellence Awards and the Patient Experience Network’s National Awards.