BT Selects GlobalEnglish to Enable Global Growth
GlobalEnglish’s on-demand Business English development suite will replace BT’s legacy English learning programs globally for increased business performance and ROI
Brisbane, Calif., September 3, 2013 - GlobalEnglish Corporation (www.GlobalEnglish.com), the leading provider of on-demand solutions to advance the Business English proficiency of global organisations, has announced today that of the world's leading providers of communications services and solutions, BT Group plc, has reached a long-term agreement with GlobalEnglish to provide Business English learning and performance support solutions for the company's global workforce.
BT will empower non-native English-speaking employees by providing on-demand access to the GlobalEnglish Suite of Business English learning tools. The GlobalEnglish Suite provides formal and informal Business English learning (including virtual blended learning), instant on-the-job support for business tasks in English, adaptive Business English assessments and the ability to measure usage and proficiency improvements across the company.
BT developed a business case for implementing GlobalEnglish worldwide following a successful pilot program of GlobalEnglish's services in 18 countries across Europe, Asia and Latin America. During the pilot, 91 percent of BT employees said they would be likely to recommend the GlobalEnglish service to a friend or colleague, and 89 percent of BT employees agreed that GlobalEnglish is relevant to their job. The outstanding positive feedback enabled BT to develop a strong business case for a implementing the GlobalEnglish Suite across the company.
By using a single, consistent, scalable and measurable solution worldwide, BT believes it can achieve significant efficiencies and service improvements.
"Effective communication with our clients and business partners is critical to our operations, especially in emerging markets," said Julie Bellani, Chief HR Officer, BT Global Services. "Empowering our employees with GlobalEnglish's tools enables BT to deliver a consistent experience for our business partners while improving customer satisfaction and operational efficiency."
"As a truly global communications company serving customers in more than 170 countries, BT recognises the importance of ensuring its global workforce has the necessary Business English communication skills to achieve the productivity and operational proficiency demanded in today's global marketplace," said Julian Wragg, GlobalEnglish Regional Vice President, EMEA. "We are delighted that BT has selected GlobalEnglish as their global partner to implement an enterprise-wide program that will increase global collaboration and drive competitive advantage."
About BT
BT is one of the world's leading providers of communications services and solutions, serving customers in more than 170 countries. Its principal activities include the provision of networked IT services globally; local, national and international telecommunications services to its customers for use at home, at work and on the move; broadband and internet products and services and converged fixed/mobile products and services. BT consists principally of four lines of business: BT Global Services, BT Retail, BT Wholesale and Openreach.
In the year ended 31 March 2013, BT Group's revenue was £18,017m with profit before taxation of £2,501m.
British Telecommunications plc (BT) is a wholly-owned subsidiary of BT Group plc and encompasses virtually all businesses and assets of the BT Group. BT Group plc is listed on stock exchanges in London and New York.
For more information, visit www.btplc.com.