Groundbreaking Business Service Management solution from FireScope
Business Service Management (BSM) software specialist FireScope is heralding its new configuration management database (CMDB) program in support of its pioneering Business Service Management (BSM) solution as revolutionising the way businesses manage their IT operations.
To coincide with the product launch, FireScope has opened a 'Europe, Middle East and Africa' (EMEA) office, in London.
"Gartner's 'Hype Cycle for IT Operations Management' last year suggested that organisations using BSM were moving from 'inflated expectations' to 'disillusionment'," said FireScope EMEA's Technical Director, Karsten Rosenplenter. "While there is some truth in the view that, up to now, BSM has not fulfilled its expectations - mainly due to high acquisition and implementation costs - the application of Web 2.0 technology has brought about a breakthrough."
"BSM state-of-the-art tools are now cheaper to buy and own - and produce results more quickly. Certainly FireScope provides a fast-track to fulfilment where BSM is concerned."
"There has never been more pressure on IT departments to deliver world class service and efficiency - which is the key advantage of using BSM," he added. "The need to drive down costs, meet increasing user expectations, manage the introduction of new technology and balance the need for scarce resources creates a real challenge for IT agility.
"BSM has been widely accepted as the approach to address this challenge. It overcomes infrastructure silo issues, and aligns service availability with business outcomes."
According to Rosenplenter, management's expectation of BSM is that it will give end users higher availability, it will facilitate a much quicker and proactive resolution of issues, and will develop an understanding the business impact.
FireScope has revolutised this market by delivering an innovative BSM solution embracing Web 2.0 to provide a highly functional and easy to use solution.
Although recently launched FireScope has already signed an impressive customer list including leading financial services organisations.
A recent product review by Enterprise Management Associates (EMA) commented: 'By offering a rich set of capabilities, yet making them inexpensive and easy to use, FireScope has delivered an innovative and ground breaking BSM solution'.
Uniquely in this market, FireScope's BSM solution can be downloaded free of charge for a 28-day trial from the company's web site.
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