QA appointed by SDI as their first Approved Audit Partner
The Service Desk Institute (SDI) today announced the appointment of QA Ltd as an Approved Audit Partner to deliver the internationally recognised Service Desk Certification Audit Programme.
This Audit Partnership is the first of its kind in the UK and is testament to synergies the organisations share in relation to the delivery of best practice standards within IT service management.
The SDI Service Desk Certification programme is the only industry standard based programme designed to recognise truly excellent service desks. The process of the certification enables organisations to measure and improve the effectiveness of your service desk based on the EFQM framework. The SDC process looks closely at all aspects of service desk operation in terms of management, staff, resources, tools, training and delivery. It also reviews the development and integration of a number of key ITIL/ITSM processes including: incident and problem management, change and release management, service level management, availability and capacity management, configuration management, business continuity, and financial management, knowledge management, customer relationship management
Howard Kendall, Chairman SDI says "I am delighted that we have been able to appoint QA Ltd as our Approved Audit Partner for the SDC Audit Programme. The team at QA Ltd share the same values and philosophy that we do at SDI, and this coupled with their expertise and experience in the IT service management industry makes them an ideal partner to be able to deliver the SDC Audit programme to our standards, and add value to the customer experience".
"For organisations looking to establish best practice within their support infrastructure, the SDI certification scheme represents a truly international, credible benchmark of service delivery quality" says Barry Corless FISM, Senior Business and Strategy Manager at QA. 'We are absolutely delighted to have added this certification to the vibrant SDI training offering which supports of our extensive service management training and consultancy portfolio. We are equally proud to be working alongside SDI in the quest to promote best practice in Service Desk operations."
For more information : www.qa.com/sdi