News story

From delivering content to business-focused performance outcomes

LondonLearning NewsLearning Technologies

Learning Technologies 2024 this April looks at the shift in L&D from delivering content to business-focused performance outcomes.

Donald H Taylor, Chair, Learning Technologies 2024
Donald H Taylor, Chair, Learning Technologies 2024  

From delivering content to business-focused performance outcomes: Ben Kirby, Global SVP Learning and Development at Teleperformance and Daniel Redman, Distribution Manager at HSBC will host a conference session for L&D practitioners on performance support at Learning Technologies 2024 this April in London.

In an era where digital transformation is paramount, how do we ensure our workforce keeps pace? This session tackles a pressing issue in Learning and Development (L&D) – technologies that support performance, enhance just-in-time learning and provide practice for further skills development.

There’s nothing wrong with training, but equally there’s everything to be said for performance support that helps people do their job better in the moment. And sometimes, of course, L&D can produce systems which deliver both just-in-case learning and just-in-time support.

Learning Technologies Conference Chair, Donald H Taylor, said: “This interactive discussion will illuminate how technologies and tools, some of them AI-driven, can boost performance with support in the flow of work, or by providing extensive practice before going to work. Simulators that let employees practise real-world interactions, either verbally or through chat, enhances the quality of interactions and boosts learner confidence. ” 

Talking points/takeaways:

  • How performance support adds to learning in the flow of work
  • Merging theory and practice in workforce training
  • Elevating conversation quality via AI simulators
  • AI as a tool for continuous employee coaching
  • Creating demonstrable improvements in workforce performance

From delivering content to business-focused performance outcomes takes place on day one, 17 April at 15:50.

The full programme is available on the event website: Learning Technologies 2024 Conference. Conference passes are on sale, with a £150 saving for bookings before 16 February: Learning Technologies 2024 Conference Conference Passes.

Save £150 when you book before 16 February

Your Conference Pass includes all conference tracks and theatres, networking lunch and drinks and full access to both days of the exhibition. There are two ticket types, including our premium option for those looking to get the most out of your experience at Learning Technologies.

You can save £150 with our early bird discount when you book before 16 February. Prices increase as the event gets closer.

Speakers include: Stella Lee, Dani Johnson, Chara Balasubramaniam, Brandon Carson, Hadiya Nuriddin, Markus Bernhardt; just a few of the 90+ speakers on the programme.

Learning Technologies 2024
17-18 April 2024, London ExCeL

Daniel Redman
Distribution Manager, HSBC

Dan works for HSBC supporting the learning and development of their operations, the Contact Centre and Branch Network. He's been working in L&D for the last 8 years and has designed 7 Onboarding Programs, along with different Leadership development programs. Lat year Dan and his team achieved Bronze at the Learning Tech awards, and has also appeared at the LPI awards this year as well for his innovation in the learning space. In his spare time, Dan likes watching Football (Southampton FC), trying to learn the guitar, and running.

Ben Kirby
Global SVP Learning and Development, Teleperformance