The 2020 Learning and Performance Institute (LPI) Awards received a record number of submissions from the highest achieving organisations in learning and development across the world and were judged by an independent panel of 45 industry leaders. They were presented by British TV personality Claudia Winkleman at the London Hilton on Park Lane where the biggest names in the global learning community gathered to celebrate innovation and success in workplace learning and development.
Rob Caul, CEO of Kallidus said: “We are delighted to have won Learning Awards for JYSK’s International implementation of Kallidus Learn and for our innovative digital learning programme with GTR. Both projects have driven significant improvements in customer service and it’s great to gain recognition from the industry’s most prestigious awards for the results and business value we deliver to our customers.”
Kallidus has won five major industry awards this year, bringing its total awards for learning technologies to over 40 in the past decade. Kallidus’ high-impact learning solutions for JYSK and GTR were also recognised by the Learning Technologies Awards where Kallidus and JYSK won Silver for Best Learning Platform Implementation and Bronze with GTR for Best Learning Technologies Project. Kallidus also won Gold for the Learning Technologies Learning Developer of the Year award.
The 2020 Learning Awards saw the introduction of The Learning Platform of the Year Award, reflecting the pivotal role learning platforms play in L&D strategy. Kallidus and homeware retailer JYSK achieved recognition for their implementation of Kallidus Learn to over 12,000 employees across 20 countries. The platform has enabled the delivery of a new sales and customer service mobile learning curriculum and is supporting a thriving learning culture of connected learners. It has already made a marked contribution to a 12% increase in turnover, a 40+% increase in online sales and significant improvements in customer service and employee satisfaction levels.
Kallidus and GTR have been recognised for delivering the One Step Ahead initiative which supports the modernisation of infrastructure, ticketing and passenger services of the UK’s biggest rail franchise. As part of a £1.9 million blended learning customer service training programme, 3,000 customer-facing staff, managers and supervisors have been trained using face-to-face learning, innovative eLearning and games. The initiative is driving organisational change and giving staff the critical skills they need to support improvements in customer care and performance.
Philip Pyle, Chief Revenue Officer added: “All of our award wins reflect that we have the best talent and the best user-experience design in the industry. But above all they demonstrate our collaborative approach to working in partnership with our customers to deliver measurable results and long-term business value.”
Further information about the Learning Awards can be found at www.thelearningawards.com