GTS extends ITIL portfolio as demand for professional development learning grows
Following the success of its ITIL courseware launch earlier this year, gtslearning announces new additions to its growing portfolio of Service Management courses.
Robin Adda, Managing Director of gtslearning, commented, ”We have experienced growing demand for ITIL content over the past 6 months. IT Service Management is fast becoming a requirement for internal corporate standards, and ITIL (IT Infrastructure Library) offers a measurable level of competence through the examinations provided by the Information Systems Examination Board (ISEB), part of the British Computer Society.”
New courses from gtslearning include Service Level Management and Change Management. “Our ITIL Foundations courses have sparked the interest and customers now want to progress to the next stages of Service Support and Delivery. Topics addressed across the portfolio include a variety of key business needs, including incident and problem management, change management, service level management, IT service continuity and financial management for IT services.”
“These training and qualification programmes will assist candidates in implementing effective IT Service Management within their own organisations” said Adda.
Information Technology Infrastructure Library (ITIL) was developed in England in the 1980's for the Central Computer and Telecommunications Agency (CCTA). By collecting the best practices from top companies, the CCTA established a best practice process framework called ITIL. All the companies who contributed to the framework then adopted this guide.
gtslearning also provides learning content for Help Desk Analysts, including courseware which maps to examinations from the Help Desk Institute ("HDI") which are administered by Prometric and VUE testing centres.