GTSLearning launches global call centre education initiative
New Help Desk training programme launched for IT call centre workers.
GTSLearning plc, a leading provider of IT courseware content and delivery solutions, has today announced a new training initiative for the global call centre industry.
Developed in response to the worldwide growth in demand for trained call centre staff, the new four-day programme will prepare students for the internationally recognised 'Help Desk Analyst' certification from the Help Desk Institute.
Robin Adda, Managing Director of GTSLearning commented: "We have offered help desk training content for the past two years. During that time we have seen significant growth in demand for formal training from call centres world-wide. This new course has been developed to take into account the needs of the market and feedback from previous versions. We are offering our customers a much more focussed product that deals with contemporary issues.
The new Help Desk Analyst course is competitively priced for commercial training organisations, academic institutions and other organisations that undertake their own learning programmes. It will be distributed in more than 50 countries through GTSLearning's global sales and fulfilment channels.
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