EssentialSkillz, a leading developer in the field of compliance-focused LMS solutions today announced that the company had achieved a 57% Net Promoter Score (NPS) in its recent client satisfaction survey.
NPS is a highly regarded metric that provides an indication of overall customer experience and loyalty. It is calculated by asking customers if they would recommend a company’s products or services to a friend or colleague. This standardized measure allows for fair and balanced comparisons within and across industries, and is used by companies to understand their customer service and retention performance. A score of 50+ is considered “Excellent” while a score of 70+ is given “World-Class” status.
In conducting their NPS, EssentialSkillz asked customers 2 additional questions: How has their experience with the company been overall, and how would they rate the level of support they have received.
EssentialSkillz CEO Julian Roberts welcomed the result - “Within the digital age in which we live, trusted recommendations can be rare, so referrals from trusted sources carry significant weight now more than ever. As a result, NPS is an effective means through which we can measure our customer's experience. Our 57% rating, combined with answers to the additional questions, will serve as a springboard to inform many of our decisions going forward”.
EssentialSkillz is an award-winning global provider of effective eLearning solutions for organisations in both the public and private sectors. Recognised as a market leader in learning solutions, EssentialSkillz products include a comprehensive eLearning Library of 50+ Health & Safety, Business Protection and Wellbeing courses, WorkWize Learning Management System and WorkWize Author. For more information visit the EssentialSkillz website at www.EssentialSkillz.com