News story
Long-Term Care Facilities Can Get World-Class Customer Service Training
Virginia Beach, VALearning NewsDuPont Sustainable Solutions
Virginia Beach, VA – November 16, 2009 – Coastal has released a new training program that demonstrates how healthcare professionals in long-term care can provide excellent care through world-class customer service principles.
Customer Service In Long-Term Care: Making It World-Class defines world-class customer service as citing the little things that separate good from great service and stressing the value of such service for any long-term facility. Its best asset, however, lies in the 10 Rules of World-Class Customer Service. They cover tips on proper attitude, communication methods and practical advice, and range from the tried-andtested to the simple-yet-powerful.
Customer Service In Long-Term Care: Making It World-Class trains healthcare staff to:
- Create a bright, cheery and optimistic environment
- Personalize their service
- Anticipate the needs of their residents and their relatives
- Speak and listen effectively
- Handle complaints successfully
- Show that they care for their residents
- Work as a team
- Be caring, conscientious and pro-active.
Customer Service In Long-Term Care: Making It World-Class provides concrete illustrations to help healthcare employees visualize the application of these principles.
For more information about Coastal Training Technologies or for a free no-obligation preview of Customer Service In Long-Term Care: Making It World-Class, call 800-729-4325, visit www.coastalhealth.com or email [email protected].