News story

Microsoft launches Customer Care training by Content Master

Redmond USALearning NewsAgylia

Microsoft Corp has launched an integrated range of training and product launch materials produced by the leading UK technical communications company Content Master. The range of materials supports the launch of Microsoft Customer Care Framework (CCF) 2008, and includes media rich e’Learning courseware, 4 MSDN virtual labs, and a 2-day instructor led training course. The audience for the materials are developers and Microsoft’s partners that are introducing CCF into customer care solutions worldwide.

Content Master Principal Technologist Derek Lakin described the Microsoft Customer Care Framework 2008 as “an exciting and powerful new software product that supports the flexible, rapid and cost-effective development and deployment of customer care solutions by large organisations. It provides a unified desktop view that pulls together data from line-of-business applications, application work flow and automated processes”.

The full range of materials have been written and produced by Content Master, the leading producer of technical training materials and product launch collateral. The innovative tuition resources provide hands-on experience of working with CCF 2008. It enables new developers to quickly get up to speed with the framework and existing developers to migrate from CCF 2005 and quickly understand and utilise the new features of CCF 2008. Content Master Technologists have worked previously with Microsoft’s CCF product team producing e’Learning courseware and MSDN virtual labs for CCF 2005.

Content Master Technologists have also supported the launch by delivering instructor led training events around the world.

Microsoft Corp technical solutions specialist, Yves Pitsch says: “Content Master's ability to quickly assimilate the business and technical concepts of Microsoft Customer Care Framework and to translate these concepts into different training material formats, like the Silverlight-based eLearning site, was key for us. This training content was available on time for the release of CCF 2008 and is now used extensively.”