Whilst many larger companies downsized in 2012, accessplanit took the opportunity to expand its employee base in some of the crucial areas like technical development, marketing and sales.
Managing Director Dave Evans explains: “We set ourselves a difficult business challenge. It’s been a fine balance of achieving sales growth whilst ensuring that we have the right quality of staff to develop the software to meet client needs. Sales are up by over 50% but it’s the quality of the clients that’s made a difference. A typical accessplanit client is looking for a software house with the skills to continually refine and develop their training management software solution to accommodate future growth. So, investing in a team who can deliver results is fundamental to our success.”
With double the number of employees, the company recently moved to new purpose built offices in Lancaster City centre which comfortably houses the team with room for further expansion.
“We’ve now recruited a solid and enthusiastic team. I’ve set some tough targets for 2013 but I’m confident we can achieve them. A recent customer survey helped to pin point areas for improvement and spurred on the development of a new online customer portal and helpdesk ticketing system to speed up efficiencies within our own systems. We will also continue to focus on the development of additional system functionality and automation for new and existing clients” added Dave.
And, with more than 76% of clients agreeing that their training management software system gives them a competitive advantage, and over 80% happy to recommend accessplanit to an industry peer it would be fair to say that accessplanit is fit and healthy to start the New Year.