Skills for Security, the not-for-profit company set up by the private security sector to invest in skills for itself, is to provide management and service apprenticeship courses to the sector.
According to Peter Sherry, Skills for Security’s chief executive, the aim is to help private security organisations raise their level of professionalism across the board, not just in their main services. “We tend to think of apprenticeships as supporting core skills,” says Sherry. “Engineering skills for engineering companies and so on. The Fire, Emergency and Security Systems apprenticeship is our cornerstone offering, but now we want to help organisations with team leader, supervisor and customer service skills too.”
In a competitive, commercial marketplace, this makes sense, believes Sherry. “Quality provision of core services is vital,” says Sherry, “but to get to those services customers have to talk to sales teams and customer service teams. The skills in those teams – and the skills of their managers – should be on a par with those in delivery units.”
Skills for Security is immediately offering the level three Team Leader/Supervisor and the level two Customer Services apprenticeships.
“We have programmes available right across the UK. New apprentices can join us all through the year,” says Sherry. “The programme is also useful for organisations where current employees need additional skills or reskilling if customer service or management is new to them. And there’s no age limit.”
Further information is available from the Skills for Security website.